Terms and Conditions

Last updated: 26/08/2026

Welcome to HytteHjelpen. By using our services, you accept the following terms and conditions.

1. General

These terms apply to all services provided by Opero Drift AS, organisation number 931 019 627, hereinafter referred to as "HytteHjelpen", "we", "us" or "our".

2. Our services

HytteHjelpen offers professional services for the maintenance and care of cabins, including but not limited to:

  • Cleaning services
  • Firewood delivery and stacking
  • Snow clearing
  • General maintenance
  • Other services by agreement

3. Ordering and agreement

Services can be ordered via our website, app or by telephone. An order is binding once you receive an order confirmation from us. We reserve the right to decline orders without further justification.

When ordering via the website or app, you are responsible for providing correct information. It is your duty to ensure that contact information and details about the property are correct.

4. Prices and payment

All prices are stated in Norwegian kroner (NOK) and include value added tax (VAT) where applicable.

Payment shall be made in accordance with the payment method agreed at the time of ordering. We accept:

  • Vipps
  • Invoice (for business customers and by special agreement)
  • Other payment methods by agreement

In the event of late payment, late payment interest may accrue in accordance with applicable law.

5. Cancellation and changes

Cancellation of or changes to an order must be made no later than 48 hours before the agreed service delivery. For later cancellations, we reserve the right to claim compensation of up to 50% of the agreed price.

In the event of cancellation on our part due to weather conditions or other force majeure situations, no costs will be incurred by the customer. In such cases, we will attempt to arrange a new appointment as soon as possible.

6. Access to the property

The customer is responsible for ensuring that we have access to the property at the agreed time. This includes:

  • Necessary information on how to access the property
  • Keys or codes if required
  • Clear address information and directions

If we do not gain access to the property at the agreed time without this having been agreed in advance, we reserve the right to claim compensation for lost time.

7. Liability and complaints

We carry out all assignments with professional skill and care. Should errors or defects arise in a service performed, complaints must be made as soon as possible and no later than 7 days after the service was performed.

In the case of a justified complaint, we will, at our own discretion, remedy the error or defects, or grant a price reduction. Our liability is limited to the amount paid for the service in question.

We are not liable for damage arising as a result of:

  • Existing defects or hidden faults in the property
  • Circumstances beyond our control (force majeure)
  • Incomplete or incorrect information provided by the customer

8. Privacy and data processing

We process your personal data in accordance with data protection legislation. Read more in our privacy policy.

9. Intellectual property rights

All content on our website and in our app, including text, images, logos and design, is protected by copyright and belongs to Opero Drift AS or our licensors. Copying, distribution or other use of the content is not permitted without written consent.

10. Changes to the terms

We reserve the right to change these terms at any time. Changes will be published on this page with an updated date. Continued use of our services after such changes is considered acceptance of the new terms.

11. Disputes and governing law

These terms are governed by Norwegian law. Any disputes shall be sought resolved amicably. If an amicable solution is not reached, the dispute shall be settled by the Norwegian courts with venue in accordance with applicable legislation.

12. Contact information

Opero Drift AS
Organisation number: 931 019 627
Email: post@hyttehjelpen.app
Phone: 922 25 671